Legal Documentation

Last Updated: January 2026

AurevionsSystems, registered at Calle Tajo 6, Piso C, Alcobendas, Madrid, Spain ("we," "our," or "us"), is committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

1. Data Controller

The data controller responsible for your personal data is AurevionsSystems, located at Calle Tajo 6, Piso C, Alcobendas, Madrid, Spain. For any data protection inquiries, please contact us at [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, company name, job title
• Contact Data: Email address, telephone number, postal address
• Technical Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, navigation patterns
• Communication Data: Any correspondence sent to us via forms or email

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide data through contact forms or subscriptions
• Contract Performance: When processing is necessary for service delivery
• Legitimate Interest: For improving our services, security, and business operations
• Legal Obligation: When required by applicable law or regulation

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for 24 months unless ongoing business relationships require extended retention.

5. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

7. Security

AurevionsSystems implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Last Updated: January 2026

This Cookies Policy explains how AurevionsSystems, located at Calle Tajo 6, Piso C, Alcobendas, Madrid, Spain, uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize your device and remember certain information about your visit.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may impair website functionality.

4. Cookie Consent

Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or customize your cookie preferences. Your choices are stored locally and can be modified at any time.

Last Updated: January 2026

AurevionsSystems, operating from Calle Tajo 6, Piso C, Alcobendas, Madrid, Spain, is committed to transparency in our refund practices for AI integration and chatbot development services.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Services not delivered as specified in the agreed project scope
• Significant delays caused solely by AurevionsSystems exceeding agreed timelines by more than 30 days
• Technical failures in delivered systems that cannot be resolved within reasonable remediation periods

2. Refund Request Process

To request a refund, contact us at [email protected] within 14 days of service completion. Include your project reference, description of the issue, and supporting evidence. We will acknowledge receipt within 48 hours and provide a resolution within 30 business days.

3. Partial Refunds

Where services have been partially delivered, refunds will be calculated proportionally based on the completed versus remaining project milestones. Milestone payments already approved for completed deliverables are non-refundable.

4. Non-Refundable Items

• Custom AI model training costs already incurred
• Third-party API usage fees and cloud infrastructure costs
• Consulting hours already delivered and documented
• Services rendered at the client's explicit request outside the original scope

5. Payment Processing

Refunds are processed via the original payment method within 10 business days of approval. Currency conversion fees, if applicable, are the responsibility of the client.

Last Updated: January 2026

These Terms of Service govern the provision of AI integration and chatbot development services by AurevionsSystems, registered at Calle Tajo 6, Piso C, Alcobendas, Madrid, Spain. By engaging our services, you agree to these terms.

1. Scope of Services

AurevionsSystems provides artificial intelligence integrations, smart chatbot development, machine learning deployment, and related consulting services. Specific deliverables, timelines, and pricing are defined in individual project agreements or statements of work.

2. Client Obligations

Clients agree to:

• Provide accurate and complete information necessary for project execution
• Respond to inquiries within reasonable timeframes to avoid project delays
• Ensure they have rights to any data or content provided for AI model training
• Comply with all applicable laws regarding the use of AI systems in their jurisdiction

3. Intellectual Property

Upon full payment, AurevionsSystems assigns to the client all intellectual property rights in the custom-developed deliverables. AurevionsSystems retains rights to general methodologies, frameworks, and pre-existing tools used in service delivery. Client data remains the exclusive property of the client.

4. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the service agreement for a period of 3 years.

5. Limitation of Liability

AurevionsSystems' total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities.

6. Service Availability

We strive for maximum uptime but do not guarantee uninterrupted service availability. Scheduled maintenance windows and necessary system updates may temporarily affect service access. We will provide reasonable advance notice for planned maintenance.

7. Governing Law

These Terms are governed by the laws of Spain and the European Union. Any disputes shall be resolved through arbitration in Madrid, Spain, in accordance with the rules of the Spanish Arbitration Club, unless both parties agree to alternative dispute resolution.

8. Modifications

AurevionsSystems reserves the right to modify these Terms with 30 days' written notice. Continued use of our services after the effective date constitutes acceptance of modified terms.